The Employee Experience How to Attract Talent Retain Top Performers and Drive Results Ever notice how companies with the best service also have the happiest employees That s no accident Do you want to build a strong successful organization Start by ignoring your customers

Ever notice how companies with the best service also have the happiest employees That s no accident
Do you want to build a strong, successful organization Start by ignoring your customers Really Instead, focus first on creating a better employee experience, or EX Your employees interact with customers, make them smile, and carry your brand message from the warehou
Ever notice how companies with the best service also have the happiest employees That s no accident
Do you want to build a strong, successful organization Start by ignoring your customers Really Instead, focus first on creating a better employee experience, or EX Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines If your employees are having a great experience, so will your customers.
In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience CX , you must first build a superlative EX.
With real world examples and than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world s most successful organizations By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement.
Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently su
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411 Tracy Maylett

Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He c Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.Tracy s work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal and CNN.Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons